PROCESSING TIME TAKES 1-5 BUSINESS DAYS, PRIORITY SHIPPING TAKES 2-3 BUSINESS DAYS TO BE DELIVERED AND STANDARD SHIPPING TAKES 3-5 BUSINESS DAYS TO BE DELIVERED. This means that your order will take 5-10 business days to get you to depending on the what you selected at checkout. | Our shipping provider is USPS for international and domestic orders.
Please make sure that the shipping address is correct as we’re unable to redirect orders once they are shipped because they are in USPS hands. Please contact them if there is a problem with the delivery. If you somehow manage to put the wrong address in we are not liable for your package being delivered to the wrong address. If the package is shipped back to us we will ship it back to you, but you are required to pay for shipping again because a new tracking number/label will have to be created. The cost of shipping is calculated at checkout.
Please contact your local post office for more information regarding your package; PHRESH KITTY is not responsible if they lose your package. Delivery time does NOT include WEEKENDS or HOLIDAYS. Tracking numbers will be emailed to you as soon as the item is shipped.
If you have not received your order in the time stated in our shipping policy please email us your order # and let us know so we can fix it immediately! We take pride in seeing our customers happy.
Shipments that are outside of the United States processing and shipping time will take up to 10-20 business days (sometimes longer) depending on where you are located so please be patient and understanding. Any questions about your order please email us @ email@example.com we will keep you updated. Please make sure that the shipping address is correct as we’re unable to redirect orders once they are placed. If you somehow manage to put the wrong address in we are not liable for your package being delivered to the wrong address. If the package is shipped back to us we will ship it back to you, but you are required to pay for shipping again because a new tracking number/label will have to be created. The cost of shipping is calculated at checkout.
Items Marked as PRE-ORDERS
Pre-Order means shipping takes up to 1-2 WEEKS. This means you will receive your order in 2 weeks or less. If you have any other questions about this, feel free to contact us about it before placing your order. A Tracking number will be sent to your email when the item is shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In the case where there will be a significant delay in shipment of your order, we will contact you via email or phone. Phreshkitty is not responsible for lost or stolen packages.
Due to the nature of our products, we cannot offer refunds only store credit. *ALL SALES ARE FINAL NO EXCEPTIONS* If you have any questions feel free to contact us. If the items you received is not what you ordered or damaged, we will send you a return label and get the correct product shipped out to you after we receive the returned item in the mail. We only offer store credit or an exchange for the correct product.
Additional Non-Refundable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchanges (if applicable)
If you receive an item that is damaged, defective, or is not the item you ordered, it must be reported to us within 3 days of delivery, email us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
All sale items are FINAL SALE. Unfortunately sale items cannot be refunded, returned or exchanged
**Cancellations are accepted, however, you will be charged a restocking fee.