WHO DO I CONTACT REGARDING MY ORDER?
All order inquiries should be made to: firstname.lastname@example.org. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.
HOW SOON WILL I GET A RESPONSE?
Email response time is less than 24 hours. (this excludes weekends).
IS THERE A NUMBER I CAN CONTACT?
At this time, we do not have a phone line you may contact. However, it is coming soon. The best way to reach us is via email. email@example.com
HOW DO I CANCEL MY ORDER?
Cancellations are accepted, however, you will be charged a 10% restocking fee. If you would like to cancel your order, send us an email 📧 firstname.lastname@example.org within 24 hours.
HOW DO I GET A REFUND?
No refunds are issued unless there was a mistake on our part during the fullfillment process for your order.
I received the wrong item and need to send it back, am I still responsible for return shipping?
No, if the mistake was made on our part, we will cover the shipping costs for the return.
WHERE CAN I FIND MY TRACKING NUMBER?
Tracking numbers are sent via email. If you do not see it, you may need to check your spam folder.