WHO DO I CONTACT REGARDING MY ORDER?

All order inquiries should be made to: info@phreshkitty.com. Please do not DM or leave comments on the Instagram Page.

Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.


HOW  SOON WILL  I GET  A  RESPONSE?

Email response time is less than 24 hours. (this excludes weekends).


IS THERE A NUMBER I CAN  CONTACT?

At this time, we do not have a phone line you may contact. However, it is coming soon. The best way to reach us is via email. info@phreshkitty.com


HOW  DO I CANCEL  MY  ORDER?

Cancellations are accepted, however, you will be charged a 10% restocking fee. If you would like to cancel your order, send us an email 📧 info@phreshkitty.com within 24 hours. 

HOW DO I GET  A REFUND?

No refunds are issued unless there was a mistake on our part during the fullfillment process for your order.


I received the wrong item and need to send it back, am I still responsible for return shipping?

No, if the mistake was made on our part, we will cover the shipping costs for the return.


WHERE CAN  I FIND MY TRACKING NUMBER?

Tracking numbers are sent via email. If you do not see it, you may need to check your spam folder.

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